People are scrolling through social media less due to the growing popularity of mobile surfing. It’s vital that consumers see not only what messages are coming from, but also the time they were delivered. This is the way to communicate with them in meaningful ways. Text messaging allows companies like yours to engage with customers effortlessly without worrying about spam or other issues and chat live via the Hangouts app , which has no limit on time so that everyone can enjoy being always connected.
Yes, you read that correctly. It is possible to convert your current business line to a one that is text-enabled. This allows customers and employees to communicate more consistently. The misuse by employees of their phones will be reduced since they can forward messages or calls without worry about accuracy. The voicemail system updates automatically whenever people leave the office early.
What is Landline Texting?
Customers can text you. This can be done by providing the number of your business. Although it may seem that the only way to communicate with your customers is by telephone or email but there are plenty of other options. Business texting software allows communication via SMS (Short Message Service) messages which are delivered directly from your landline at any hour of the day so long as you have access points within their area code.
Can customers text my landline?
Although your customers can’t make calls to your landline however, they can send messages through the number associated with it. You’ve enabled text messaging for business software to allow this feature. It’s another method to convert more leads, and increasing revenues while also reducing time spent organizing paperwork. You can send out invoices or sales notes by email instead of manually calling individuals in the town.
It’s because people like convenience that the number of leads sent by texting is increasing. This lets them contact you whenever they’re on their route or require quick help. Although it may seem small to you, having your contact info in this form will allow more potential customers to find things they’re interested in. This will result in greater conversion rates for marketing campaigns that target these people.
Why should you make use of your business’s phone number to text customers?
1. Establish a mailbox for the team
The email address of your team or business line acts as chat rooms where employees are able to converse. This platform makes it easy for everyone to keep track of all of the details, and lets customers to text customers with orders “Your order is ready for pickup”.
2. Tracks all incoming and outgoing text messages
It’s easy to keep track of messages in text and observe both sides of the discussion by using a single line. On the employee side, you can make sure your employees are treating customers with respect and using approved corporate messages to avoid any miscommunication that might be triggered during their interactions. These conversations create an audit record that helps you avoid any issues or complaints later on.
Text messages are a fantastic method to communicate with your customers who are looking for more details on what you have to offer. It is possible to inform them of every event immediately and also keep track of how many people are asking specific questions. This data will help you plan your strategy for marketing.
For more information, click texting service for concierge businesse